Smithers Invoicing Update: What Clients Need to Know

Effective November 1, 2026, Smithers is transitioning to a new accounting system, Sage Intacct. This page summarizes everything you need to know about the change.

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What's Changing

• Invoice format: Your invoice will have a new, cleaner design that makes billing details easier to read.

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What's Not Changing

• Your account number
• Invoice amounts, payment terms, and due dates
• Your ACH banking instructions — payments continue to the same account and routing number you use today

Next Steps

No action is required on your part. Simply continue processing payments as usual. You'll notice the new invoice format beginning with invoices dated November 1, 2026, or later.

Frequently Asked Questions

Is my banking information changing?

No. Please continue directing your ACH remittance to the same account and routing number you use today.

Will my account number, invoice amounts, or payment terms change?

No. These remain exactly as they are today.

Why is Smithers making this change?

We are continually looking for ways to improve our service. Sage Intacct allows us to provide clearer, easier to read invoicing going forward.

How do I know a new-format invoice is legitimate?

If anything about an invoice looks unfamiliar or you'd like to confirm its authenticity, please contact your trusted Smithers contact or Kara Seiler, North America Shared Support Services Manager, directly.

Still Have Questions?

Contact your trusted Smithers representative or Kara Seiler, kSeiler@smithers.com
  — we're happy to help.